@mgarcia thanks for starting this thread! Hopefully we’ve come a long way in the last few years. I know in the past we’ve had some issues with older iPads but our development team has worked hard to keep them supported. Tech does reach an end of life (ie, Internet Explorer which is not compatible with our site anymore) but we really do try to balance newer technology used on our backend and compatibility with older devices that are no longer updatable. Schools don’t have always the funding for the latest tech or students/teachers may be using their own device.
I, myself, use an Android phone and we’re aware of certain annoyances/limitations there but its still usable. I just checked over our reported tickets and it seems for a lot of the Android mobile fixes, we’re dependent upon other technology for a fix so we can fix (without getting too technical here).
I wonder how similar Android tablets and phones are. I will definitely do some testing myself and ask my colleagues.
If anyone has noticed issues with any device–please feel free to reach out to us via the in-app chat, firstname.lastname@example.org, PM me or even reply to this thread. Usually I’d ask for support type stuff to be kept separate but I feel this is really appropriate and important to discuss together and keep other’s aware.
Info we need:
-Device software version (can be found under settings)
-To know if device needs any updates
-Description of the issue
I created an FAQ page that contains a list of sites that need to be whitelisted for Formative as that can be another issue.