Firewall / whitelisting

#1

Hi there,

Could you tell me if there are any urls we need to whitelist to make sure goformative.com has zero issues with our school district’s content filter / firewall?

Thank you,
Darrell

#2

Hey Darrell,

Great question. Currently, these are the sites you may need to whitelist. Please note, these are subject to change as we update our site:

intercom.io
intercom.com
s3.amazonaws.com
squarespace.com (this step may not be necessary, but squarespace houses community.goformative.com and it at least needs to not be blocked.)
www.cloudconvert.com
accounts.google.com
apis.google.com
fonts.gstatic.com
ssl.gstatic.com
google-analytics.com
js.intercomcdn.com
cloudfront.net
static.intercomassets.com

Also websockets need not to be blocked. Users can test here: https://websocketstest.com

2 Likes
#3

Thank you, david.

Much appreciated. Might be useful to pin this and update the sites as needed as you change and grow.

Darrell

1 Like
#4

Youtube videos are restricted. I inserted a video with questions. Students could not play the video. I had to switch gears so fast with 34 students in front of me and the program not working properly. Customer Service wont even respond back in a timely manner.

#5

Hey Tamika,

Welcome to the Community! I do apologize that we’re a bit overwhelmed right now with support messages. I know we spoke but just for anyone else having this issue, I believe in this case it was a network restriction as I was able to play the video. The best way to reach us to use the chat button or to email support@goformative.com.

#6

**UPDATE:

You can now find the sites to whitelist along with other technical information within our FAQs page. It also makes for a handy reference. Hope this helps!